Client Services, Industry Vertical and Business Services Leaders
Mike McMenamin
Associate Partner & Director, Contact Center Services, TPI
mike.mcmenamin@tpi.net
Mr. McMenamin leads TPI's Contact Center Services, bringing extensive knowledge in information technology (IT) and business process outsourcing (BPO) to the delivery of outsourced services for our clients.
Mike's industry experience includes work in energy and chemical, communications, high tech manufacturing, defense, healthcare, financial services, transportation and consumer products sectors. He has amassed experience with a broad range of technology applications and service offerings, including enterprise resource planning (ERP) and business application design, development and implementation.
At TPI, Mike advises Fortune 500 clients on both BPO and ITO initiatives. This includes strategic assessments of both ITO and CRM environments for global firms seeking cost savings and improved service delivery models. He has led competitive sourcing transactions from RFP development through contract awards valued at more than US$500 million, including advising on a CRM assessment engagement with a global pharmaceutical firm for its North America operations.
Prior to joining TPI, Mike was a Client Delivery Executive with EDS. He oversaw the delivery of CRM solutions for clients at BAAN, BellSouth, GM, HP, Informix, Maxtor, Mitsubishi, Nestle, Pepsi, Philip Morris and Toshiba. The service offerings included inbound customer support, inbound technical support, emergency roadside services, insides sales support and outbound selling programs. He also held account executive, business development and sales executive positions for EDS Energy, Communications and Defense Strategic Business Units. In these roles, Mike focused on building client relationships, identifying client business needs and matching EDS service offerings with their requirements. Prior to that he was a Senior Consultant at Accenture, where he was responsible for addressing clients’ business requirements and information processing needs.
Mike holds a Bachelor of Science degree in Computer Science and a Master of Business Administration degree from Cornell’s Johnson Graduate School of Management.