Client Services, Industry Vertical and Business Services Leaders
Scott Furlong
Partner & Director, CFO and CHRO Services EMEA, TPI
scott.furlong@tpi.net
Mr. Furlong is Partner & Director, CFO and CHRO Services EMEA. He has experience assisting clients in transforming their general and administrative functions, including finance and accounting, human resources, information technology and procurement. Scott advises clients in business process outsourcing (BPO) and has extensive experience in shared services design, implementation and operations, including outsourcing and offshoring.
In addition to client services, Scott has developed a comprehensive, firm-level offshoring study that was jointly conducted with the Fuqua School of Business at Duke University. The study has delivered unique data and insights into the world of offshoring and is being leveraged into an executive education program.
Prior to joining TPI, Scott was a Principal at Archstone Consulting. In this role, he led the Outsourcing Advisory Services practice area for both BPO and IT outsourcing clients and service providers. He developed the methodology, intellectual capital and philosophy. At Gunn Partners, Inc., Scott was a Partner and a client lead, where he served as a global leader in the SG&A Shared Services Practice and a member of the leadership team, with joint responsibilities for development in Europe. His engagements included developing SG&A strategies and broad transformation initiatives for general and administrative processes, developing business partnerships between the corporate functions and line management, and organizational design. At Babcock & Wilcox, Scott worked as an Administrator of Business Process Improvement. His responsibilities included leading multiple transformation efforts and starting up and facilitating their Total Quality Management program.
Scott holds a Master of Business Administration from the Weatherhead School of Management at Case Western Reserve University and a Bachelor of Science in Finance and International Business from Bowling Green State University.