Our People
Your strategic advantage
TPI people guide you with experience that spans corporate functions and industries around the globe. With offices in Houston, New York, London, Paris, Frankfurt, Brussels, Bangalore, Toronto, Sydney and Singapore, our people are there for you anywhere your company operates, giving you the advantage of extensive local expertise.
Stuart Harris – Helping TPI’s Clients Answer the Question, “Where Do We Stand?”
As the leader of TPI’s Data Management Center of Excellence, TPI Partner Stuart Harris helps our clients get objective answers to their most pressing questions about where they stand when it comes to their sourcing relationships.
A specialist in the use of data for comparative purposes, Stuart’s primary responsibility is the collection and interpretation of data in forms that can add significant value and insight to client decision making, essentially providing a “yardstick” by which to measure their current states. His market data and insight helps address two of our clients’ most frequently asked questions as they navigate the increasingly complex sourcing marketplace:
- “Are we deriving the greatest possible value from our sourcing relationship(s)?”
- “Where do our sourcing agreements stand in comparison with our peers in the industry?”
“Knowledge and expert insights are the mainstays of advisory services firms that deliver exceptional value,” says Stuart, “and TPI’s one-of-a-kind capability to provide a strong data foundation to support our objective advice empowers our clients to maximize the results of their sourcing initiatives.”
Stuart is the visionary behind TPI’s Mark-to-Market assessment service, our enterprise-specific report that provides detailed comparisons of clients’ IT operating costs as compared to marketplace alternatives based on data from more than 100 engagements.
A noted authority and frequent speaker on the topic of contract benchmarking, Stuart has recently published a white paper that details TPI’s position on formal benchmarking in outsourcing contracts. He also led the data collection, analysis and publication of a TPI research report addressing the client drivers behind contract renegotiations and restructurings that exploded several widely held perceptions about this increasingly common occurrence during the life cycle of sourcing agreements.
Not only does he support our clients directly with market-facing data products, but Stuart also answers TPI advisors’ queries on specific client topics, backed by his experience on more than 100 IT-related engagements advising top multi-national corporations in the areas of benchmarking, development, management, negotiations, operations, service delivery and transaction analysis.
Previous to his TPI career, Stuart worked as an Executive Consultant for Compass America, advising Fortune 500 companies — including American Express, Bank of America, UBS Warburg and Target — on IT performance improvement. During his tenure, he completed a US$300 million outsourcing transaction involving RCA and IBM. Before joining Compass, Stuart held senior positions with ICL in the United States and the United Kingdom, leading the building of the company’s outsourcing business in the United States and managing outsourced operations in Europe.
Stuart stays busy traveling the United States and Europe to help TPI’s clients and assisting via phone around the globe when conducting Mark-to-Market studies. In his leisure time he has undertaken several journeys of a lifetime. An experienced marathon runner and mountain climber, his adventure travels have taken him up Mont Blanc in the French Alps and on expedition into Macchu Picchu in Peru. During 2007, Stuart anticipates his greatest challenge yet – an ascent to the summit of Mount Kilimanjaro.
Kerry McKeown – Applying Financial Acumen to Support Client Decision Making
Meet Kerry McKeown, a Senior Advisor who lives in the United Kingdom and works with TPI’s clients throughout Europe.
Kerry’s passion is leveraging her deep background in financial forecasting and control to help her clients evaluate their business operations and weigh the ramifications of various sourcing alternatives.
“I provide value to our clients by helping them to truly understand the cost of running their operations today and to recognize how their costs compare to market rates,” she explains.
Analyzing and comprehensively explaining the financial modeling of sourcing options during the strategic assessment phase of complex engagements gives Kerry a great sense of professional accomplishment. “I thoroughly enjoy helping clients navigate their way through the entire sourcing process by seeing the big picture,” she says. For clients who desire full support from assessment through transaction and governance phases, Kerry is with them all the way, advising and training clients’ internal teams in the TPI methodology, project phases, timelines and best practices-based processes that lead to long-term sourcing success.
One of the characteristics that clients most value about Kerry is her eagerness to absorb as much knowledge as she shares. “I relish the opportunity to gain insights into different operations and industries,” she says. Knowing the client is key to advising on the best-fit solution, she says, referring to complex information technology outsourcing (ITO) projects she has completed for ING and other global financial services companies in addition to a financial governance strategy for a global vehicle manufacturer.
Kerry becomes immersed in evaluating the most involved and technical topics for clients in various nations — facilitating complex vendor pricing and pricing negotiations, advising on pricing proposals and participating in commercial negotiations — yet she most appreciates the human interaction that her work provides. “I love the experiences that I gain from working with people of different European cultures and backgrounds,” she states.
In April, Kerry received TPI’s prestigious STAR award, an honor reserved for a select few employees in recognition of exemplary service. She has been a member of the Association of Accounting Technicians (AAT) since 1992 and of the Chartered Institute of Management Accountants (CIMA) since 1996.
The vitality that Kerry brings to her work naturally spills over into her leisure activities. A self-described “endless and tireless” runner and horse rider; she also enjoys skiing, theatre and travel. She is a Professional Association of Diving Instructors (PADI) Registered Sports Diver.
Jui Narendran – Researcher Helps TPI Clients Make Critical Sourcing Decisions
As the sourcing industry becomes truly globalized and rapidly offers more offshoring options, decision makers’ timely access to intelligence on the latest sourcing trends and best practices is increasingly critical.
Meet Jui Narendran, a Research Manager with TPI’s Global Service Delivery (GSD) group. Based in Bangalore, India, Jui and her research team provide business intelligence to TPI’s clients in three primary areas:
Data and analysis on the service provider market place- Research and analysis on various offshore destinations around the globe
- Industry-level analysis and inputs, especially those related to India
Having amassed a wide-ranging background in market and business research, Jui prides herself on offering fact-based, relevant and insightful knowledge to our clients to help them make the most effective, informed sourcing decisions for their unique needs.
“I am a ‘research nerd,’” Jui confesses. “What excites me most about my research role is the joy of assimilating, analyzing and oftentimes discovering!”
Working in Bangalore during the “offshoring explosion” has literally been a global journey for Jui, allowing her to assist TPI’s clients and advisors in the Americas, EMEA and Asia-Pacific regions. “Being where all the action is every day presents a tremendous opportunity to gather and share accurate, relevant, timely and insightful knowledge of the industry, its dynamics and the capabilities of an increasing number of India-based and global service providers.”
Sid Pai, who heads TPI’s Bangalore offices, underscores the pivotal role that Jui plays in enhancing research capabilities originating in India.
“TPI is already the world’s most respected sourcing advisor,” Sid explains, “and with our Global Services Delivery capabilities and a fully staffed office in India, we are also the most relevant. With her background in market research and intelligence, Jui brings a deep knowledge of the domain and keen insight into the challenges of global delivery to her work. She and her team have often been an invaluable resource to our clients who are seeking to learn more about the industry and its varied participants.”
What to expect from Jui in the future? Check back soon in TPI’s Knowledge Center to read her white paper that details TPI’s view of the emerging Knowledge Processing Outsourcing (KPO) market and India’s role as a key destination for growth in this industry.
Jui earned her Bachelor of Arts degree in Psychology from the University of Pune and a Master of Arts degree from the Tata Institute of Social Sciences in Mumbai. Her hobbies include reading and music, and she is an ardent fan of Pandit Ravi Shankar and Bono.
Alan Hanson — Solving Clients’ Most Complex Challenges through Deep Experience and Industry Insight
Meet Alan Hanson — one of TPI’s Partners and an expert in the global sourcing industry . . .
Alan is a key member of our Global Financial Services advisory practice who specializes in complex business process outsourcing (BPO) agreements and in providing support for client mergers, acquisitions and divestitures related activities. TPI’s clients value him for his demonstrated leadership and competence in assessments, business case development, financial modeling, contract development and negotiation for outsourcing and offshoring transactions, acquisitions, divestitures, joint ventures, equity investments and alliances.
His ability to help our clients objectively evaluate complex challenges and opportunities and his talent for zeroing in on the best-fit solution have been demonstrated across more 15 client engagements.
“Alan brings a unique trifecta as an advisor,” says John Eagleson, Partner and Practice Co-Leader of TPI’s Global Financial Services Advisory Services practice. “His deep experience in transaction settings including corporate development, M&A and private equity investing, as well as outsourcing and offshoring, allows Alan to bring a multi-dimensional view to potential sourcing scenarios. He also has dealt extensively with sourcing needs related to operational functions as well as IT functions in the insurance, banking and asset management sectors. Finally, he can “see the lines” in terms of understanding the subtle and complex impacts of different strategies and tactics related to various sourcing approaches, including financial, commercial and non-commercial. These strengths allow Alan to bring truly singular advisory expertise to our Financial Services clients.”
During his tenure at TPI Alan has guided many global financial services companies in assessing their entire business operations and evaluating and executing specific sourcing-related initiatives. His clients include Apollo Management, New Century Mortgage, Royal & Sun Alliance, Talecris Biotherapeutics, Texas Pacific Group and TIAA-CREF.
In addition to remaining in close contact with our clients every day, Alan also believes in sharing his ever-growing knowledge base through speaking engagements and white papers that track notable industry trends. His recent works include:
- Mergers and Outsourcing: When Significant Transactions Collide
- Of Mice and Mergers: Culture’s Impact on Integration
- Retail Banking Joins the Offshore Parade
- How to Best Value Outsourcing Service Companies
Alan served in various leadership positions while providing financial modeling, business case development, service level agreements (SLA) and transition services agreements (TSA) structuring to clients for 19 years prior to arriving at TPI. He has worked at high levels assisting clients with complex business challenges and in Corporate Business Development with BearingPoint, Inc., gaining wide-ranging experience in multiple business functions and across many industries that further increases Alan’s value to TPI’s clients. Prior to BearingPoint, Alan held senior positions at TSG Capital, Bankers Trust, Alliance Capital and Commodity Exchange, Inc.
Alan is as energetic in his personal life as he is professionally. In his spare time, he enjoys golfing, running and jazz music. He holds a Master of Business Administration degree from New York University and serves on the advisory boards of Proof magazine and Frontera Capital, LLC.
To learn more about how TPI’s Global Financial Services or Mergers, Acquisitions & Divestitures Advisory Services may help your organization achieve its objectives, contact Alan at +1 516 244 4255 or at alan.hanson@tpi.net.
Michael Rehkoph — Broad International Experience Helps Clients Excel in a Global Economy
Meet Michael Rehkopf, a TPI partner who lives and works in our Asia-Pacific region. For more than 20 years, he has specialized in operations, strategy and sourcing throughout the world, working for Australian, Canadian, American, German and Japanese companies.
Michael's truly international business perspective allows TPI's clients to leverage ideas not only from their native region and industry, but also from all over the world.
“I get to help our clients make significant back office improvements based on factual information and reasoned judgments,” he says. “My role at TPI fits my personality to a tee, creating a positive environment when collaborating with our clients and bringing me great personal fulfillment.”
Michael is adept in both business process outsourcing (BPO) and information technology outsourcing (ITO) and is an authority on accounting, IT and dispute resolution. His extensive industry experience includes the Financial Services, Manufacturing, Telecommunications and Travel sectors. He leverages this diverse industry experience, his university background in accounting and IT, and his Master of Dispute Resolution to assist clients in the development of business strategies and the implementation of sourcing strategies, including the associated evaluation, negotiation and organizational change.
“My background in dispute resolution, in particular, helps clients approach both internal and external negotiations in a manner that improves their chances for success,” Michael says.
Michael enjoys and is adept at building and maintaining productive business relationships. Among his long-term clients are Telstra, Australia's premier telecommunications company; CBA, one of Australia's top banks; and ANA, a leading Japanese airline.
Prior to joining TPI, Michael held leadership positions with Siemens Business Services, OpenPlus International, Mitsubishi Electric and Netron.
Be sure to check out and join in the discussion on Michael's Sourcing Insight blog on ZDNet Asia, where he reports on “the real deal on IT and BPO trends.”