Success Stories
Australian Financial Services Company
Objectives
- Determine where to invest in the value chain that delivers the greatest return
- Determine how to keep the business at the leading edge of technology and customer service fulfillment
- Maintain competitive advantage while prioritizing limited investment capital
Scope
- Conduct a competitive process to assess market capability
- Undertake due diligence on service providers that meet the bank's business case and financial hurdles
- Outsource mortgage processing for ten years to EDS
Results
- Reached the bank's strategic intent
- Lowered the overall cost and cost uncertainty
- Improved the customer service fulfillment levels
- Gained access to best-of-breed technology and process solutions
- Increased future value