Success Stories
European Telecommunications Company
Objectives
- Define and improve desktop computing service levels to all end users
- Evaluate and implement sourcing strategies for end-user computing and help/service desk
- Reduce global costs by 25 percent after the end of the third year
Scope
- Belgium, France, Germany, Italy and Spain
- 511 employees and 145 contract employees
- 52,000 desktop end users
- 64,000 individual access devices
- 1,600 servers
- Welcome desk
Results
- • When TPI joined the negotiations, the company had already received proposals from three service providers. TPI compared the financial bids with the baseline costs (i.e., global, in-scope services and retained costs) and prepared a resource baseline for a base year. This was presented to the service providers with a response deadline at which time subsequent meetings were set with all three service providers to discuss bids. Through these meetings, TPI was able to bring clarity concerning pricing and the service provider's proposals, enabling the telecommunications company to make a more informed decision.