Success Stories
Global Fortune 100 Communications Company
"TPI's participation in contract negotiations and assistance during the transition of services and implementation of our contract governance assured that we received the value offered by the service provider."
GIS Corporate VP,Global Fortune 100 Communications Company
Objectives
- Achieve "world class" cost structure that can be measured against industry standards
- Significantly improve service levels
- Aggressively pursue technology refresh and capacity optimization
Scope
- Information technology outsourcing
- Global spend of US$2+ billion over ten years in scope
- IT infrastructure functions included midrange and distributed computing, managed network services, carrier services, desktop, and help desk
- Global scope - North America, EMEA and Asia Pacific
Results
- Signed global contract in late March 2003 with a single service provider. Projected savings of 17-20+ percent in the next ten years
- Designed pricing structure to deliver year-over-year savings and convert previous fixed costs to mostly variable cost
- Exceeded annual savings goals in Year 1 and Year 2
- Determined service level metrics with improved replacement service levels delivered in Year 2
- Developed technology refresh plans for the governance team to manage the service provider, including clearly defined roles and team training