Success Stories
Global Transportation Company
"TPI has been a trusted advisor since 2001. The association commenced with a partnership relative to the strategic outsourcing of our data center activities. Since then, TPI has been associated with several key business process and technology initiatives in an advisory capacity."
Objectives
- The company sought a service provider to provide a more variable cost and operating structure to meet its business growth strategy
- Improve IT infrastructure service delivery and reduce operating and capital risk
- Additional business challenges:
- Ensure sustained economic benefits in light of changing operating landscape and business requirements
- Limited data center facility capacity to support future growth model
Scope
- Data center consolidation (20+ Cendant companies)
- Data center operations
- Mainframe
- Application/utility servers
- End-user computing
- LAN
- Help desk
- Approximately 700 FTEs, US$150 million per year
Results
- Completed transaction including an in-flight acquisition, within five months
- Provided a scalable service delivery and pricing model for future acquisitions and divestitures
- Created tiered discounted resource units to adjust pricing to accommodate future volume changes
- Achieved significant savings as a result of TPI's knowledge of market pricing, business case development and disciplined process
- Added specificity to the statement of work and service levels
- Provided a useful sourcing management operating model to manage the service provider relationship
- Provided additional advisory services, including business process outsourcing, global services delivery assessment and sourcing management services
