Success Stories
Healthcare Insurance Company
Objectives
- Negotiate the extension of IT sourcing contracts of certain corporate entities
- Reduced the cost of the existing services and increase service provider accountability through the introduction of formal SLAs
Scope
- ITO – End-user computing
- ITO - Help/service desk
- ITO - Managed network services
Results
- TPI performed a Mark-to-Market assessment to establish market prices for the services provided by the service provider. The service provider initially rejected the proposed TPI SLA model.
- Through careful negotiations, the team reworked the existing contractual language and incorporated all elements of the TPI methodology in the new agreement.
- TPI's ability to perform a Mark-to-Market assessment, knowledge of the current market practices for terms and conditions, and the establishment of a baseline price enabled the client to renegotiate their existing agreement at a more favorable price that was fair to all parties.