Success Stories

Large Multi-Unit Hospitality/Retailer

Objectives

  • Flexibility and scalability on services; growth and decline of store counts
  • Lower base costs and variable pricing structure
  • Maintain and improve strong internal controls between corporate and business units
  • Improve quality of service, responsiveness and delivery
  • Access to world-class tools, scanning and Web application
  • Improving overall client satisfaction

Scope

  • Broad F&A scope (centralized)
    • Financial reporting
    • Franchise accounting
    • Acct payable, T&E
    • Payroll
    • AR, collections, credit cards
    • Internal audit
  • Full IIT scope: infrastructure, applications maintenance, distributed computing, ADM

Results

  • Significant reduction in base costs and a low-cost variable component
  • Strong terms and conditions around termination rights, delivery, etc.
  • Stronger internal controls on F&A side
  • Improved technology platform
  • Service levels that exceeded existing performance
  • Access to offshore labor