Success Stories
Leading Benefits Insurance Provider
"Before TPI, we struggled with the complexity of our statement of work and our financial base case. Their objectivity, collaboration and discipline assisted us in making an informed decision."
Head of HR Service Delivery, Client HR Organization
Objectives
- Achieve multi-year targeted G&A expense reduction
- Consolidate outsourced services with fewer service providers
- Integrate a robust, internally developed, self-service capability
- Review/recommend technology delivery strategy
Scope
- HR business process outsourcing - Annual HR and HR IT spend of US$58.1 million; US$26 million in-scope for sourcing analysis
- Functions included in analysis: compensation, benefits administration, HRIS, HR application support, HR infrastructure, staffing, learning, shared service contact center
- US$7.1 million of the US$26 million already being spent on various outside service providers
- Complex HR delivery mechanisms already in place: extensive self-service and multiple sourcing relationships
Results
- Strategic review of HR delivery indicated potential savings could be achieved with alternative sourcing strategy
- Two service providers proposed options with annual savings from 12 to 17 percent. Both had strong relationships with the client and included varying use of offshore resources to provide savings
- Strategy recommendation to explore a staged migration leveraging existing relationships, proposals received and concurrent with the terminations of existing service provider contracts
- The annual savings are expected to be above target.