Success Stories

Mortgage Company

"TPI helped a rapidly growing U.S. domestic mortgage company address ways to increase its scalability, reduce costs, increase cost variability and set the stage for entry to new markets."

Objectives

Assess ways to create a more scalable environment for a mortgage company growing at ten to 50 percent per annum
Identify internal and external opportunities to reduce loan acquisition costs and introduce greater cost variability in the face of increasing competition and rising interest rates
Document future requirements of growth strategy including desired change in retail/wholesale mortgage mix and entry to ancillary markets, organically or through acquisition

Scope

Core IT infrastructure and applications development and maintenance for mortgage and business processing applications; business processes, including HR, payroll, accounts payable and procurement
In-scope staff of 600+ FTEs
Functional spend of US$100+ million and external procurement spend of US$400+ million
Existing base of outsourcing contracts

Results

Created an enterprise-wide baseline of client resource costs and FTEs including shadow activity
Performed a Mark-to-Market comparison of unit costs to identified approximately US$30 million per annum in potential cost saves from outsourcing components of the in-scope functions
Identified a program of internal improvements to drive additional cost saves and process gains for retained functions
Supported client in development of roadmap for implementing change and testing the market