Success Stories
Technology Company
Objectives
- Decrease costs in F&A transaction processing and hone strategic focus
- Transform processes and leverage lower labor costs offshore (strategy developed)
- Conduct 'build or buy' analysis of transformation and development for offshore shared services center -- outsourcing option selected
- Accelerate review of potential agreement and assist in final negotiations (by TPI)
Scope
- Accounts payable, procurement, T&E, billing, collections, cash account reconciliation, fixed assets and help desk
- TPI chartered to provide perspective on industry norms
- Fill in gaps and reduce risks identified in proposed contract
- Introduce standard SLA structure to contract; highlight certain risks and potentially large financial implications
Results
- Recovered entire cost of engagement with savings on negotiated project treatment and telecommunication costs in first six months
- Clarified SLA methodology with specific ties between service levels and fees-at-risk
- • Assisted in defining the service provider's responsibilities related to Sarbanes-Oxley language
- Achieved a more balanced sharing of risk between client and service provider