Success Stories
Telecommunications Company
Objectives
- Client sought an objective assessment and comparison to market analysis of the company's IT functions with a particular focus on their current costs
- Achieve short-term cost savings
- Achieve long-term service improvements
Scope
- Application development
- Desktop services
- Infrastructure - server support services
- IT help desk services
- Infrastructure - network support
- Hosting & server
- LAN
- Sill point
- Testing
Results
- A sourcing feasibility study identified specific recommendations with associated cost/benefits, risks and risk-mitigation steps and a 'roadmap' for 12-18 months.
- Met near-term business strategy of savings, aggressively pursued cost cutting and service improvement initiatives without being constrained by additional long-term sourcing
- Met the long-term business strategy, implemented an aggressive strategy for short-term cost reduction and service improvement with a parallel initiative to release a competitive RFP to test the market against the company's internal base case for the following towers: desktop with help desk, ADM and testing, feasibility of bill print
- The client took the long-term view and completed a competitive RFP. Ultimately, they retained the majority of the services in-house.