Governance Excellence Program

TPI’s Governance Excellence Program is a unique membership program exclusively for buyers of outsourcing services. Through the innovative use of comparative metrics, benchmarking of governance activities, peer dialogue, and market leading expertise, the program creates value by:

  • Driving innovation
  • Reducing cost and risk
  • Improving effectiveness
  • Helping to make better informed decisions
  • Identifying actionable improvement recommendations

Answering Client Questions

Leading governance executives want more data and hard facts about how to achieve and demonstrate value to their organization. The Governance Excellence Program fills that knowledge gap, and is one of a kind in the market. The program helps answer difficult questions such as:

  • How does our governance performance and cost compare to industry averages and best performers?
  • Besides service levels, what specific data and metrics should I be using to report outsourcing effectiveness and efficiency to senior management?
  • What are best practices for managing multiple service providers, and what are the cost and process implications of moving to a multi-provider environment?
  • How do I improve responsiveness and relations with internal stakeholders?
  • How does our satisfaction with our service provider(s) compare to the market, and what techniques work best for improving both performance and relationship?

Governance Excellence Program Elements:

  • Governance Benchmark. Includes specific improvement recommendations, implementation support, member group comparisons, an executive-level report, and a detailed report that includes more than 300 points of peer comparison.

The Governance Benchmark provides strategic insight into overall governance performance, along with unique measures and recommendations for thirteen separate governance categories. The benchmark provides a baseline of current performance and a road map for achieving even greater value.

  • Quarterly Member-only Webinars facilitated by TPI
    • Content focused on functional governance areas and type of outsourcing services
  • Inclusion in TPI Sourcing Leadership Exchange Conferences
    • SLE conferences focus on outsourcing industry trends, service provider information and full sourcing lifecycle topics
    • Annual attendance averages more than 330 executives from 200 client organizations
  • Member-only Workshops
    • One-day action-oriented face-to-face workshops giving members the opportunity to network, interact and collaborate on a variety of topics and best practices

Ultimate Value

Through its combination of best practice measurements and the opportunity for peers to interact, the Governance Excellence Program is a vehicle to exponentially increase the effectiveness your governance organization.


For More Information

For more information on the Governance Excellence Program, contact Shawn McCray.

For more information about TPI’s Service Management & Governance Advisory Services
http://www.tpi.net/services/servmanagegov/