Gradient Archive

Past Issues

Gradient, April 2008

  • Summary of Volume and Market Share
  • Big Six North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Five EMEA Service Provider News
  • Other Service Provider News
  • India-Based Service Providers
  • BPO Sales and Customer Facing (CRM, Document Management)
  • BPO Transaction Processing and Operations (FSO, Industry- Specific)
  • BPO General and Administrative Functions (HR, F&A, Procurement, Document Management, Other)
  • Upcoming Awards
  • Geographic Expansion
  • Mergers and Acquisitions
  • Corporate Sourcing Roles — Service Providers

Gradient, March 2008

  • Summary of Volume and Market Share
  • Big Six North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Five EMEA Service Provider News
  • Other Service Provider News
  • India-Based Service Providers
  • BPO Sales and Customer Facing (CRM, Document Management)
  • BPO Transaction Processing and Operations (FSO, Industry-Specific)
  • BPO General and Administrative Functions (HR, F&A, Procurement, Document Management, Other)
  • Upcoming Awards
  • Geographic Expansion
  • Mergers and Acquisitions
  • Corporate Sourcing Roles — Service Providers

Gradient, February 2008

  • Summary of Volume and Market Share
  • Big Six North America Service Provider News
  • Big Five EMEA Service Provider News
  • Other Service Provider News
  • India-Based Service Providers
  • BPO Sales and Customer Facing (CRM, Document Management)
  • BPO Transaction Processing and Operations (FSO, Industry-Specific)
  • BPO General and Administrative Functions (HR, F&A, Procurement, Document Management, Other)
  • Upcoming Awards
  • Geographic Expansion
  • Mergers and Acquisitions
  • Corporate Sourcing Roles — Service Providers

Gradient, January 2008

  • Summary of Volume and Market Share
  • Big Six North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Five EMEA Service Provider News
  • Other Service Provider News
  • India-Based Service Providers
  • BPO Sales and Customer Facing (CRM, Document Management)
  • BPO Transaction Processing and Operations (FSO, Industry-Specific)
  • BPO General and Administrative Functions (HR, F&A, Procurement, Document Management, Other)
  • Yellow File
  • Geographic Expansion
  • Mergers and Acquisitions
  • Corporate Sourcing Roles — Service Providers

Gradient, November 2007

  • Summary of Volume and Market Share
  • Big Six North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Five EMEA Service Provider News
  • Other Service Provider News
  • India-Based Service Providers
  • BPO Sales and Customer Facing (CRM, Document Management)
  • BPO Transaction Processing and Operations (FSO, Industry-Specific)
  • BPO General and Administrative Functions (HR, F&A, Procurement, Other)
  • Upcoming Awards
  • Geographic Expansion
  • M&A, Divestitures
  • Corporate Sourcing Roles — Service Providers

Gradient, October 2007

  • Summary of Volume and Market Share
  • Big Six North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Five EMEA Service Provider News
  • Tier 2 Service Provider News
  • India-Based Service Providers
  • BPO Sales and Customer Facing (CRM, Document Management)
  • BPO Transaction Processing and Operations (FSO, Industry Specific)
  • BPO General and Administrative Functions (HR, F&A, Procurement, Other)
  • Upcoming Awards
  • Geographic Expansion
  • M&A, Divestitures
  • Corporate Sourcing Roles — Service Providers

Gradient, September 2007

  • Summary of Volume and Market Share
  • Big Eight North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Eight EMEA Service Provider News
  • Tier-2 Service Provider News
  • India-Based Service Providers
  • BPO Sales and Customer Facing (CRM, Document Management)
  • BPO Transaction Processing and Operations (FSO, Industry Specific)
  • GBPO General and Administrative Functions (HR, F&A, Procurement, Other)
  • Geographic Expansion
  • M&A, Divestitures
  • Corporate Sourcing Roles - Service Providers

Gradient, August 2007

  • Summary of Volume and Market Share
  • Tier 2 Service Provider News
  • India-Based Service Providers
  • BPO Sales and Customer-Facing Processes (CRM, Document Management)
  • BPO Transaction Processing and Operations (FSO, Industry-Specific)
  • BPO General and Administrative Functions (HR, F&A, Procurement, Other)
  • Upcoming Transactions (non-TPI)
  • Geographic Expansion
  • Corporate Sourcing Roles — Service Providers

Gradient, July 2007

  • Summary of Volume and Market Share
  • Big Eight North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Eight EMEA Service Provider News
  • Tier 2 Service Provider News
  • India-Based Service Providers
  • BPO Sales and Customer Facing (CRM, Document Management)
  • BPO Transaction Processing and Operations (FSO, Industry Specific)
  • BPO General and Administrative Functions (HR, F&A, Procurement, Other)
  • Upcoming Deals (non-TPI)
  • Geographic Expansion
  • M&A, Divestitures
  • 13 Corporate Sourcing Roles—Service Providers