Gradient Archive

Past Issues

Gradient, December 2009

  • Summary of Volume and Market Share
  • Big Five North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Five EMEA Service Provider News
  • Other Service Provider News
  • India-Heritage Service Provider News
  • BPO Sales and Customer Relationship Management
  • BPO Transaction Processing and Operations
  • BPO General and Administrative Functions Facilities Management
  • Geographic Expansion
  • Mergers and Acquisitions
  • Corporate Sourcing Roles — Service Providers

Gradient, November 2009

  • Summary of Volume and Market Share
  • Big Five North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Five EMEA Service Provider News
  • Other Service Provider News
  • India-Heritage Service Provider News
  • BPO Sales and Customer Relationship Management
  • BPO General and Administrative Functions Facilities Management
  • Geographic Expansion
  • Mergers and Acquisitions
  • Corporate Sourcing Roles — Service Providers

Gradient, October 2009

  • Summary of Volume and Market Share
  • Big Five North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Five EMEA Service Provider News
  • Other Service Provider News
  • India-Heritage Service Provider News
  • BPO Sales and Customer Relationship Management
  • BPO Transaction Processing and Operations
  • BPO General and Administrative Functions Facilities Management
  • Geographic Expansion
  • Mergers and Acquisitions
  • Corporate Sourcing Roles — Service Providers

Gradient, September 2009

  • Summary of Volume and Market Share
  • Big Five North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Five EMEA Service Provider News
  • Other Service Provider News
  • India-Heritage Service Provider News
  • BPO Sales and Customer Relationship Management
  • BPO Transaction Processing and Operations
  • BPO General and Administrative Functions (HR, F&A, Procurement, Document Management, Other)
  • Geographic Expansion
  • Mergers and Acquisitions
  • Corporate Sourcing Roles — Service Providers

Gradient, August 2009

  • Summary of Volume and Market Share
  • Big Five North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Five EMEA Service Provider News
  • Other Service Provider News
  • India-Heritage Service Provider News
  • BPO Sales and Customer Relationship Management
  • BPO Transaction Processing and Operations
  • BPO General and Administrative Functions (HR, F&A, Procurement, Document Management, Other)
  • Geographic Expansion
  • Mergers and Acquisitions
  • Corporate Sourcing Roles — Service Providers

Gradient, July 2009

  • Summary of Volume and Market Share
  • Big Five North America Service Provider News (Contract Signings, Alliances, etc.)
  • Big Five EMEA Service Provider News
  • Other Service Provider News
  • India-Heritage Service Provider News
  • BPO Sales and Customer Relationship Management
  • BPO Transaction Processing and Operations
  • BPO General and Administrative Functions (HR, F&A, Procurement, Document Management, Other)
  • Geographic Expansion
  • Mergers and Acquisitions
  • Corporate Sourcing Roles — Service Providers