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| TPI Sourcing Industry Scan:
Renegotiations |
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As the sourcing advisory industry founder and
the largest advisory firm in the world focused on helping
organizations optimize their business operations through insourcing,
offshoring, shared services and outsourcing, we have seen and heard
a lot from our clients. In combination with our industry research,
our client experiences provide our advisors with the information to
validate or dispel many of the popular perceptions about the
industry. And contrary to popular perception, outsourcing agreements
are rarely terminated, and it is equally rare for service to be
repatriated through insourcing.
Similarly, when many hear
“renegotiation,” they conclude that the first time around must have
concluded with an outcome that wasn’t acceptable. This is rarely the
case.
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| Reaping the Benefits of
Restructuring Outsourcing Contracts |
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During the next few
years, over US$110 billion worth of outsourcing
agreements will be up for renewal, and billions more
will be subject to mid-term re-negotiation. Examining
the key market drivers behind the current rise in
re-structurings and the factors that prompt contracts to
be renegotiated will shed some light on this
occurrence.
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Financial Services Enterprise goes Global
with a Virtual Captive Solution
TPI empowers a major financial
institution to transform its business and improve operational
efficiency through an innovative Global Service Delivery
model.
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More...
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THINK TWICE: A Study of What Happened to
Year 2000 Contracts
While long-term, high-dollar-value
contract award announcements often capture headlines, fewer
than half of outsourcing relationships reach the end of their
contractual term in the same form in which they
began.
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| Service Provider Market
Share |
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| Americas — Big Six
maintain their commanding market share, while the Big
Five Europe and India-based service providers find their
share squeezed by providers in the "Other" category
EMEA — Big Six increased their market share in the
last month significantly, with a majority of the gain
coming at the expense of the "Other" category
Asia-Pacific — Japan-based and India-based service
providers continue to gain market share, at the expense
of both the big Six and Big Five Europe
BPO — Convergys and Hewitt increased their market
share in the last month while the Big Six and Big Five
Europe maintained their share
ITO — The Big Six continues to increase its market
share, while the Big Five Europe and service providers
in the "Other" category lost ground over the last
month
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| Spend Thursday with TPI
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Spend Thursday,
December 14 with TPI at a complimentary online seminar,
WebExchange on HR Issues and Trends.
Learn how to positively impact your retail
business operations through Human Resources transaction
services, including workforce administration (WFA),
payroll and benefits administration. We'll also cover
emerging trends in HR outsourcing such as learning,
recruitment process outsourcing (RPO) and knowledge
process outsourcing (KPO).
Register
now...
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| Of Mice & Mergers |
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Cultural differences
are often blamed for merger failures, but the proof of
this is hard to pinpoint in “real world” analysis. One
interesting “laboratory” study seems to show irrefutable
evidence that culture is a significant barrier to
unlocking post-merger value. The implications and
insights are important considerations for effectively
managing an integration – or, for that matter, any
significant change in business models such as shared
services or outsourcing.
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| Emerging Trends for 2007
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Large enterprises are
looking to optimize their business operations —
including finance, procurement, accounting and even
human resources — through the best combination of
insourcing, offshoring, shared services and outsourcing.
Based on TPI’s insights and knowledge, see what
lies ahead…
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