The Platform
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Welcome to The Platform
Each month, we provide research-driven insight that cuts to the core of topical, relevant issues surrounding the delivery of business support services — the increasingly complex mix of insourcing, offshoring, shared services and outsourcing. The Platform aims to be a knowledge base for strategic decisions, providing market data and industry insight.
In this Issue:
TPI Sourcing Industry Scan: Record Number of Outsourcing Contracts in 2006
India: An Attractive BPO Destination Marred by Attrition
Governance Excellence Program
Benchmarking
To ERP through HRO or not…
Do you really know TPI?
Where is the Savings in Procurement Outsourcing?
Healthcare Payor and Provider Organization Outsourcing Activity
Tap Into Our Knowledge
TPI Sourcing Industry Scan: Record Number of Outsourcing Contracts in 2006
While the number of contacts rose, the duration and scope of the deals declined in 2006, leading to lower total cash value of contracts. But the decline doesn’t indicate diminished interest in outsourcing, just the opposite…

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India: An Attractive BPO Destination Marred by Attrition
More service providers are competing for and winning market transactions across the globe. However, an alarmingly high attrition level is hurting the India-based business process outsourcing (BPO) industry. Learn about the causes, impacts and mitigation actions for stemming the attrition tide in India.

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Governance Excellence Program

TPI is excited to inform you about the launch of our Governance Excellence Program for outsourcing governance executives and managers. Designed after extensive dialogue with some of the world’s most ambitious adopters of outsourcing, the Governance Excellence Program is the first and only offering of its kind in the global sourcing marketplace.

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Benchmarking

TPI announced this week the result of a collaborative industry research initiative; producing new guidelines for Benchmarking to assist buyers of outsourcing services improve upon a technique to gauge the market-worthiness of their outsourcing pricing.

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To ERP through HRO or not…
One of the more central influences to a company’s sourcing strategy is a matter of significant technical complexity – its approach towards Enterprise Resource Planning (ERP) infrastructure.

Generally, the sourcing dimensions of ERP take a layered form.

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Do you really know TPI?
TPI is the leader in guiding organizations through effective, lasting transformation of their business support operations. Take a look at a snapshot of 2006 and see where we operate and what we do…

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Where is the Savings in Procurement Outsourcing?
Enterprises spend 40 to 65 percent of revenue on external goods and services. Companies demand that procurement find new ways to cut total costs on external spend while also lowering internal costs of salaries and systems. Of the external spend, 30 to 50 percent is spent on indirect goods and services, even for manufacturing companies.

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Healthcare Payor and Provider Organization Outsourcing Activity
What is driving the increased adoption of outsourcing in the healthcare industry? What are the industry specific solutions outsourcing offers in response to healthcare business challenges? Who are the leading service providers offering capabilities in implementing solutions?

Find the answers to these questions and more…

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Tap Into Our Knowledge
TPI’s long-standing leading position within the sourcing industry gives us a unique vantage point and unequaled facts to help your organization implement for success.

Click here to visit our Knowledge Center and access data, research and market education programs including white papers, the TPI Index, webcasts, sourcing industry blogs, and a number of other invaluable resources for transforming your business support operations.

In The Next Issue:
Service Provider Market Snapshot
Asia Expansion
Carnegie Mellon / ITSqc Sourcing Capability Model
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