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| TPI’s Sourcing Leadership Exchange (SLE)
Conference Breaks Attendance Record |
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| TPI held its 15th Sourcing Leadership Exchange
(SLE) conference for the Americas on May 7 - 9 in Irving, TX. This
invitation-only conference, designed to facilitate collaborative
learning, networking and sharing of best practices among sourcing
executives in a confidential forum, was attended by 116
representatives from 63 organizations from Canada, Mexico, the
United Kingdom and the United States. The SLE conference was the
largest in TPI’s history in terms of number of attendees.
Transforming and Optimizing Business Solutions Through
Sourcing was the theme of the spring 2007 conference. Peter
Allen, Partner and Managing Director, Market Development, TPI,
highlighted in the keynote address the increasing number of
alternatives available to corporate executives who are charting
their courses related to service improvement for business support
functions. Utilizing metrics derived from TPI’s monitoring programs
and client engagements, Peter reflected on the changing motives for
outsourcing and offshoring, the effects of shorter contact
durations, current offshoring sourcing models, service provider
market share, and other global outsourcing trends and implications.
Participants took advantage of six pre-conference workshops and
more than 30 individual breakout sessions held during the
conference. Conference sessions included:
Value Proposition of Multifunction Outsourcing
Introduction to Service Management & Governance
Key Learnings in Finance and Accounting Outsourcing
Meeting Expectations with HR Outsourcing
Change Management
Benchmarking and Gainsharing
The next Americas SLE conference will be hosted in Naples,
Florida, on November 5 - 7, 2007. For registration information,
please contact Stephanie
Darkoch.
Click
here to view a recap of predominant themes and sessions that
spurred the most discussions and interest from attendees. To
preserve the confidentiality of the program and its participants, a
core tenet upon which the SLE was founded, we have not attributed
quotes or included identifying details in this
report.
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| What Does The Reported Sale of
Citigroup BPO Mean? — TPI’s Point of View |
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On May 18, the
Times of India reported that U.S.-based Citigroup
Inc. may be planning to sell its India-based business
process outsourcing arm, Citigroup Global Services Ltd.
(CGS). Citigroup has not publicly confirmed such intent,
but if it proves true, it may mark a significant change
for one of the early pioneers in utilizing
Indian-offshore captive centers.
Read
More...
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| Deployment of Sourcing Strategy:
What Comes First – Fix or Move? |
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| A common dilemma that
organizations confront with pursuing sourcing strategies
is whether to fix existing operations before shifting or
whether to outsource first and then optimize. Although
there are no easy answers to this conundrum, we offer a
suggested framework to assist with a formal evaluation
of fix versus move options, including potential benefits
of both strategies.
Read
More...
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| TPI Launches SourcingTalk Podcast:
A Knowledge Exchange on the Realities of Sourcing
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| Listen to TPI’s
inaugural monthly podcast, which addresses the topic of
Why
Does the Industry Need an Innovation Agenda?
TPI’s Peter Allen moderates a discussion between John
Halvey of Milbank, Tweed, Hadley & McCloy LLP and
Tony Candito, chief administrative officer and chief
information officer of Towers Perrin. In this debut
podcast, the three discuss why the global outsourcing
industry needs an innovation agenda and debate the
reasons why service providers and clients often struggle
with their relationship.
Listen to Outsourcing
as the Third Industrial RevolutionIn this edition of
SourcingTalk, Peter talks with special guest Anand
Giridharadas, South Asia correspondent for The
International Herald Tribune, about his article, India
Outsourcing Moves to Front Office. In the article,
Giridharadas quoted Alan Blinder, a former vice chairman
of the U.S. Federal Reserve Board and former economic
adviser to President Bill Clinton, as describing
outsourcing as a “third Industrial Revolution.”
These free podcasts feature invaluable commentary
from executives that live and breathe the everyday
realities of delivering, managing and contracting for
business operations services, as well as TPI’s extensive
knowledge and market-defining expertise.
For
more information on SourcingTalk and how to listen and
subscribe…
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| HROA Interviews Peter Allen on the
ISG TPI Acquisition |
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In late April,
Information Services Group, Inc., (NASDAQ) announced that it had agreed to acquire TPI.
Following the announcement, the Human Resources
Outsourcing Association (HROA) sat down with Peter
Allen, Partner and Managing Director, Market
Development, TPI, to talk about the news and what it
means for TPI and the industry.
Read
More…
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| Global Second Quarter 2007 TPI
Index: Wednesday, July 11, 2007, 11:00 A.M. (EDT)
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Each quarter, the TPI
Index provides detailed analysis of the current state of
the global outsourcing market. Inviting members of the
global equity community, media, clients and other key
audiences, these conference calls present TPI's views of
the inherent trends evident in the global outsourcing
market. TPI commentary is based on facts accumulated
through our industry interactions and represents 25% of
the industry-wide total contract value awarded globally
since 2000.
Stay tuned for more information on
the TPI Index in the next issue of The
Platform.
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| Free Research, White Papers and
Market Education Services: Knowledge to Help you Make
the Tough Decisions |
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Click
here to visit our Knowledge Center and access data,
research and market education programs, including white
papers, articles, the TPI Index and TPI Index Insider
companion publication, webcasts, and a number of other
invaluable resources for transforming your business
support operations.
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