While the depth and extent of the current global economic crisis is not a topic for which we are equipped to predict the future, TPI believes that certain effects of the financial uncertainty are likely to be felt across the global outsourcing industry.

Entering 2009, we note several macro-economic issues rising in importance among the strategic decision-makers in major corporations:

• Sales/profits will decrease for many industry sectors
  
• Spending in many industries will be down
  
• Unemployment will be up globally
  
• Resiliency concerns will increase due to terrorism threats
  
• Government intervention will increase globally

Nearly three out of four senior business leaders believe that human capital and talent are paramount to the success of their organizations, according to a recent global survey by Deloitte and the Economist Intelligence Unit. Unfortunately, only eight percent express confidence in the way their company manages its talent. How can HR transform to deliver service and capabilities to support aggressive business growth while developing the critical human capital base?

The conventional wisdom used to be that demand is not a gating function in the outsourcing industry. Growth was a function of ability to build supply capacity for service and support. Talk to a CEO today, and you’ll hear the opposite.

I was recently in conversation with the CEO of a large BPO provider and heard the musing, “Our current problem is business growth — not employees!” With captives folding up or slowing down their growth in India and customers pulling out from existing service providers, there is suddenly over-supply of talent in the market, at least in the short-term. That’s perhaps the only positive consequence of the current macroeconomic climate.




TPI News

TPI Announces Inaugural Industry Awards to Recognise Excellence in Sourcing and Service Management

Outsourcers Brace for a Hit
The Wall Street Journal Online

Business Predictions for 2009, Part 1
U.S. News & World Report

Poorly Constructed Contracts, Inadequate Service Delivery Could Negate Cost-Cutting Benefits
NETWORKWORLD

Bullish on Outsourcing
HRO Europe

TPI Receives Accolades from HROA for Worldwide Contributions to the Human Resources Outsourcing Industry





TPI Events


Asia Pacific Sourcing Industry Awards (SIA) Dinner
The Establishment
Sydney, Australia
March 18, 2009

To submit nominations or for more information


Sourcing Leadership Exchange Conferences (for sourcing executives)

Asia Pacific Sourcing Leadership Exchange
The Establishment
Sydney, Australia
March 18 – 19, 2009

Americas Sourcing Leadership Exchange 2009
InterContinental Miami Hotel
(Chopin Plaza)
Miami, Florida
May 12 – 14, 2009

EMEA Sourcing Leadership Exchange 2009
Hotel Palais de la Mediterranee
Nice, France
June 3 – 5, 2009


Sourcing Industry Conference (for service providers and law firms)


Americas Sourcing Industry Conference 2009
InterContinental Miami Hotel
Miami, Florida
April 7 – 8, 2009





WARNING: Computer viruses can be transmitted via e-mail. The recipient should check this e-mail and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this e-mail.

Save the Date: 4Q08 TPI Index Calls

TPI, the most informed resource for market data on the global sourcing industry, invites you to participate in our quarterly review of the state of the global commercial outsourcing market.

During this conference call, we will provide fact-based insights on outsourcing activity in the recently completed fourth quarter of 2008 as well as the just-completed year.

The TPI Index provides deep insight into the global outsourcing marketplace for those monitoring industry trends. TPI commentary is based on facts accumulated through our industry interactions, and represents 25 percent of the industry-wide total contract value (TCV) awarded globally since 2000. The record shows TPI is one of the better indicators of market trends in this important segment.

• Tuesday, January 20, 2009, 10:00 a.m. (U.S. Eastern Time )
• Conference dial-in / Webcast information: Released Friday, January 16, 2009
• Presentation slides: Released 20 minutes before the call
• Replay: Released two hours after the call

Add to Outlook calendar

4Q08 Europe, Middle East and Africa (EMEA) TPI Index

• Wednesday, January 21, 2009, 10:30 a.m. (Greenwich Mean Time)
• Conference dial-in / Webcast information: Released Friday, January 16, 2009
• Presentation slides: Released 20 minutes before the call
• Replay: Released two hours after the call

Add to Outlook calendar

4Q08 Asia Pacific TPI Index

• Wednesday, February 4th, 2009, 10:00 a.m. (India Standard Time) / 3:30 p.m. (Sydney)
• Conference dial-in / Webcast information: Released Friday, January 23, 2009
• Presentation slides: Released 20 minutes before the call
• Replay: Released two hours after the call

Add to Outlook calendar

The total costs for transactional business processes (not just the labor component) are shown to be relatively neutral if delivered from certain U.S. locations.

Five Ways That This Might Be Possible …

1. Unemployment in the U.S. surpasses 9 percent, and there is availability of skilled labor for the foreseeable future
2. Evaporation of retirement assets forces U.S. workers to delay the end of careers, or even return to the workforce
3. Corporate executives feel compelled by social and community responsibilities to seek U.S.-based delivery resources as part of a program to enhance consumer confidence and spending
4. Concerns regarding global terrorism, data security and business resiliency compel governments and corporations to restrict the export of business-critical operations
5. The Obama administration launches a “relief program” to subsidize certain trade zones via tax and re-training programs

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