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Market Data and Trends

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Save the Date: 1Q09 TPI Index Calls

TPI, the most informed resource for market data on the global sourcing industry, invites you to participate in our quarterly review of the state of the global commercial outsourcing market.

During this conference call, we will provide fact-based insights on outsourcing activity in the soon-to-be-completed first quarter of 2009.

The TPI Index provides deep insight into the global outsourcing marketplace for those monitoring industry trends. TPI commentary is based on facts accumulated through our industry interactions, and represents 25 percent of the industry-wide total contract value awarded globally since 2000. The record shows the TPI Index is one of the better indicators of current and future market trends in this important segment.

1Q09 Global TPI Index

Tuesday, April 21, 2009, 11:00 a.m. EDT
Conference dial-in/webcast information: Released Friday, April 17, 2009
Presentation slides: Released 20 minutes before the call
Replay: Released two hours after the call

Add to Outlook calendar

1Q09 Europe, Middle East and Africa (EMEA) TPI Index

Wednesday, April 22, 2009, 10:30 a.m. GMT
Conference dial-in/webcast information: Released Friday, April 17, 2009
Presentation slides: Released 20 minutes before the call
Replay: Released two hours after the call

Add to Outlook calendar

It is not necessary to register for the call — simply dial in at the appropriate time. For more information on the TPI Index, visit TPI’s Knowledge Center.

Case Study: TPI Helps the State of Georgia Conduct a Self Assessment to Select Most Appropriate Service Providers Via RFP

The State of Georgia sought to establish an enterprise architecture and common operational support processes. The infrastructure was made up of multiple independent data centers, a diverse set of mainframe, UNIX and Wintel server platforms, and redundant customer data spread across a variety of databases and storage architectures. The overall project goal was to improve the services provided to the customer base while optimizing the budget and resources committed to the support of operations.

Market Report: TPI Momentum 2008 Annual Market Trends & Insights Report

The inaugural TPI Momentum Market Trends & Insights Report, now available for purchase, provides an in-depth look at the state of the global sourcing market, including 2008 contract award data, analysis of current trends and historical buying patterns, and insight into factors driving client decisions.

To see a table of contents and figures and to learn more about the content of the 2008 Annual TPI Momentum Market Trends & Insights Report, or to get information about TPI Momentum membership, services and other products, click here.

TPI News

Information Services Group Announces Fourth Quarter and Full Year 2008 Financial Results

TPI Hires Ex-Public Sector Chief to Grow Outsourcing Business

Information Services Group Announces TPI Named Top Full Service Outsourcing Advisor for the Second Consecutive Year

New TPI Momentum Products Arm Service Providers with Market Intelligence Designed to Enhance the Effectiveness of Sourcing Pursuits

No Way Out? The Satyam Scandal has Prompted Companies to be More Careful About Outsourcing Arrangements
CFO.com

Increased U.S. Outsourcing, Less Offshoring: Report
TMCnet.com

Cost Cutters: 5 Business Tasks You Can Outsource — Cheap
SmartMoney.com

TPI Co-Chaired and Sponsored Events

13th Annual IQPC Shared Services Week 2009
Omni Champions Gate Resort
Orlando, FL
March 23 – 25, 2009

5th Annual Customer Contact 2009 East: A Frost & Sullivan MindXchange
Hyatt Coconut Point Resort & Spa
Bonita Springs, FL
April 19 – 22, 2009

Americas IACCM 2009 Conference
Omni Orlando Resort ChampionsGate, FL
April 22 – 24, 2009

The CIO Forum
April 27 – 30, 2009
The Norwegian Dawn Ocean Liner, New York, NY

WARNING: Computer viruses can be transmitted via e-mail. The recipient should check this e-mail and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this e-mail.

The Talent Acquisition Challenge Report

As the world faces unprecedented demographic, economic and competitive challenges, recruitment and retention remain a top concern. To assist forward-thinking employers in how best to overcome these recruiting challenges and capitalize on current opportunities, the Talent Acquisition Challenge Report was developed by three industry thought leaders: Pinstripe, the Human Resources Outsourcing Association and TPI.

The result is newly released data compiled from multiple sources during a year-long period that captures the pulse of the talent acquisition market in 2008 and identifies trends and opportunities for 2009.

Read the report

Executive Leadership Keys to Service Management Success

At any time in the sourcing life cycle, the C-level executive has a critical role in setting the standards for managing services. Even in the midlife of a relationship, there can be the need to rethink and reset the structure, team and management approach to ensure that value and innovation are received.

The common theme here is “people and process” — the right people with the right skills combined with the right organization and governance structure. Make sure that your people and process planning starts early, and think about it often during the sourcing life cycle. Complacency causes value leakage.

Start governance strategy and planning well before the contract is signed
Get the right people — early
Manage the retained team's attitude
Insist on and develop commercial acumen in the retained team
Seek innovation in the services and the relationship

Consider the Source Blog

Building Fences & Digging Holes
by Duncan Aitchison, Partner & President, EMEA, TPI

Amidst the current economic turmoil, it is not surprising that the ogre of protectionism has once again reared its ugly head.

From Barack Obama’s “Buy American” stimulus package provision, to Prime Minister Gordon Brown’s “British jobs for British workers” comments, to the calls by French President Nicolas Sarkozy to repatriate the production of French cars from Eastern Europe, there is no shortage of evidence pointing to an increasing level of political debate over the merits of and methods for fencing in domestic economies. Even the Swiss have felt the need to call a referendum on whether to keep its labour markets open to all EU countries despite increasing internal unease over a possible tide of economic immigration from its neighbours.

Read the blog

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