Market Data and Trends

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Save the Date: 2Q09 TPI Index Calls

TPI, the most informed resource for market data on the global sourcing industry, invites you to participate in our review of the state of the global commercial outsourcing market.

During this conference call, we will provide fact-based insights on outsourcing activity for the recently-completed second quarter as well as the first half of 2009.

The TPI Index provides deep insight into the global outsourcing marketplace for those monitoring industry trends. TPI commentary is based on facts accumulated through our industry interactions and represents 25 percent of the industrywide total contract value awarded globally since 2000. The record shows that the TPI Index is one of the better indicators of current and future market trends in this important segment.

2Q09 Global TPI Index
  • Tuesday, July 21, 2009, 11:00 a.m. EDT
  • Conference dial-in/webcast information: Released Friday, July 17, 2009
  • Presentation slides: Released 20 minutes before the call
  • Replay: Released two hours after the call

Add to Outlook calendar

2Q09 Europe, Middle East and Africa (EMEA) TPI Index
  • Wednesday, July 22, 2009, 10:30 a.m. GMT
  • Conference dial-in/webcast information: Released Friday, July 17, 2009
  • Presentation slides: Released 20 minutes before the call
  • Replay: Released two hours after the call
Add to Outlook calendar

1H09 Asia Pacific TPI Index
  • Wednesday, August 5, 2009, 10:00 a.m. (India) / 2:30 p.m. (Australia)
  • Conference dial-in/webcast information: Released Friday, July 31, 2009
  • Presentation slides: Released 20 minutes before the call
  • Replay: Released two hours after the call
Add to Outlook calendar

It is not necessary to register for the call — simply dial in at the appropriate time. For more information on the TPI Index, visit TPI's Knowledge Center.
TPI Industry Expert Article: Industry Use Rises Since Recession Began (page 3)
by Dr. Nigel Walker, Partner & Managing Director, Energy, Utilities, Healthcare, and Life Sciences Services, TPI.

The impact of the current economic climate on utilities has compounded the challenges the – screaming "GREEN" is the new green. The industry must deal with the ambiguity and harsh reality of forecasted continued long-term growth in consumer electricity demand, while construction of new power plants is being cancelled to meet those future demands.


Ask the Expert Teleconference: The Role of Procurement in a Recessionary Economy

Navigating today's challenging global economy has opened the door for procurement professionals to meaningfully contribute to their companies' financial performance. But are they successfully grasping the opportunity to raise their profile and positive perception by management?

TPI's Bill Huber, Director, CPO Services and former International Association for Contract & Commercial Management (IACCM) chairman, discusses procurement's potential in today's business environment.

Listen to this IACCM "Ask the Expert" teleconference


Consider the Source Blog: Contact Centers and the Offshore Migration

Is the current economy changing the outsourcing practices of contact center services? With the economic slowdown there are individuals that believe moving business offshore is unwise. This group is in favor of keeping jobs in the local economy. Recently however, I have been listening in to a number of quarterly earnings calls from both the client groups and the outsource service provider groups. These calls along with a review of published industry papers indicate just the opposite.




TPI News


Offshoring? Try China and India Plus a Third Site
PC World

'Unemployable' Americans: Even Smart People Say Dumb Things
IT Business Edge

Have we started to turn the corner?
ZDNet Asia

BPO Industry to optimize resources to survive
Siliconindia.com




TPI Co-Chaired and Sponsored Events

The Exchange
Scott's Restaurant,
London, United Kingdom
July 9, 2009

The Exchange
The Ivy restaurant,
London, United Kingdom
September 9, 2009

FAO Summit 2009
Saddlebrook Resort Hotel
Tampa, Florida
October 20-21, 2009

HRO Summit 2009
Saddlebrook Resort Hotel
Tampa, Florida
October 20-22, 2009





WARNING: Computer viruses can be transmitted via e-mail. The recipient should check this e-mail and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this e-mail.

  Case Study

TPI Helps Shell Lower Costs, Increase Efficiency with Massive IT Infrastructure Outsourcing Program

Learn how TPI helped Shell successfully complete one of the largest business transformation projects in the company's history through a comprehensive, multi-sourced IT infrastructure outsourcing program.

View the case study


Techniques for Maximizing Resilience in Your Global Service
Delivery Network


If unrest broke out where your critical business processes are handled, could your operations continue unscathed? The potential for geopolitical threats, terrorism, communal violence, pandemic outbreaks and other unpredictable situations that can undermine your business continuity seems to be growing daily. Ensuring the optimal design of global services to provide your company a sufficient level of resilience in your delivery network is of utmost priority.

Here are the Top 5 tips for ensuring that your business is affected as little as possible by disruptions.
  1. Ensure that you have robust disaster recovery plans in place.
  2. Make sure your global service delivery network is diversified enough.
  3. Revisit your sourcing strategy.
  4. Consider all internal and external factors when selecting your service delivery locations.
  5. Continually optimize your services portfolio across locations.
Building and ensuring the resilience of your global service delivery network is too mission-critical to leave to chance. TPI's Global Service Delivery experts can collaborate with you to assess your current service delivery scenario, and then help you identify and implement strategies to ensure maximum resilience. Contact us today to begin the dialogue.

Click to read more


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