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SAN MATEO, CA, September 2, 2008 – Digital Fuel, the leader in customer-facing Service Management software, today announced that TPI, the largest sourcing data and advisory firm in the world and a unit of Information Services Group Inc. (ISG) (NASDAQ:III, IIIIU, IIIIW), a leader in the information-based services industry, has integrated Digital Fuel’s ServiceFlow into its Governance Services offering for IT, HR and F&A outsourced services.
TPI is now hosting Digital Fuel’s ServiceFlow™ Service Management software, customized to its Governance Services standard offering, which provides clients with flexible, customizable combinations of expertise, processes, work flow, technology and resource options to effectively manage their sourcing services and relationships.
“This new offering from TPI is attracting strong interest from global brands across a diverse set of industries including automotive, retail, technology and financial services,” said Claude Marais, partner and managing director, Governance Services, TPI. “We selected Digital Fuel after a comprehensive analysis of software alternatives. Our study indicated that Digital Fuel is a comprehensive and flexible solution for outsourcing service provider management as well as for enterprises that want to better manage their internal IT and other support function services as if they were running these services as a business.”
Digital Fuel’s ServiceFlow solution is being implemented throughout this wide range of companies to improve their quality of IT and business services and decrease the costs of delivering those services. Digital Fuel’s industry-leading solution provides service organizations the ability to answer key service management questions like:
As part of its full suite of sourcing advisory and data services, TPI helps optimize IT and business process outsourcing relationships and internal services for numerous Fortune 500 companies that run the gamut from automotive to finance and retail. TPI now integrates Digital Fuel’s software as part of its solution set.
“The holistic capabilities of ServiceFlow combined with TPI’s expertise as the world’s preeminent sourcing advisory firm creates a powerful governance solution by ensuring that key processes are structured and evaluated in accordance with contractual obligations and with the end-customer in mind. Under this partnership, agreements will be managed to their full potential, maximizing value and minimizing costs,” added Marais.
The increasing necessity to run IT, HR, and F&A services as a business in order to increase value and improve customer satisfaction was a driving factor in TPI’s decision to adopt ServiceFlow as the backbone of its practice to provide education, design, implementation, assessments, benchmarks and ongoing management of service management and governance activities.
“Any organization that delivers services must design, deliver and financially account for services in a business and customer-centric way,” said Yisrael Dancziger, president and CEO of Digital Fuel. “TPI has selected Digital Fuel’s ServiceFlow solution to meet its needs head-on and provide practical results and increased value to its clients. Our customer-facing approach to managing services has made us the standard service management platform for a growing number of blue chip organizations around the world, and this partnership is further testament to Digital Fuel’s increasing preeminence across all verticals in the service management space. This alliance will set the bar for Governance Services in the industry.”
TPI’s decision to leverage Digital Fuel’s solution as a key component of its offering demonstrates the increasing necessity for all industries to implement customer-facing business service management software. ServiceFlow’s ability to cut through the complexity associated with managing a myriad of services across multiple providers was key in TPI’s decision since the company is responsible for the comprehensive management of tens of thousands of business support operations – amounting to hundreds of millions of dollars worldwide.
“As our customers enter into the next-generation of outsourcing governance, they are evaluating the performance of their outsourcing governance organizations critically and must hold them to the same high level of performance as any other part of their business,” said Scott Gildner, partner and president, North America, TPI. “Combined with our industry-leading expertise, Digital Fuel allows us to demonstrate that service providers are fulfilling their obligations to our clients and to do so in intuitive and concrete terms. Coupled with improved visibility and work flow, this accountability provides our clients with a clear competitive advantage and is a vital component of continued business success.”
To learn more about the company and its ServiceFlow software solutions, visit the Digital Fuel website at http://www.digitalfuel.com/
TPI, a unit of Information Services Group, Inc. (ISG) (NASDAQ:III, IIIIU, IIIIW) is the founder and innovator of the sourcing advisory industry, and the largest sourcing advisory firm in the world. We are expert at a broad range of business support functions and related research methodologies. Utilizing deep functional domain expertise and extensive practical experience, TPI’s accomplished industry experts collaborate with organizations to help them advance their business operations through the best combination of business process improvement, shared services, outsourcing and offshoring. For additional information, visit www.tpi.net.
About Information Services Group, Inc
Information Services Group, Inc. (ISG) (NASDAQ:III, IIIIU, IIIIW) was founded in 2006 to build an industry-leading, high-growth, information-based services company by acquiring and growing businesses in advisory, data, business and media information services. In November 2007, the company acquired TPI, the largest independent sourcing advisory firm in the world. Based in Stamford, Conn., ISG has a proven leadership team with global experience in information-based services and a track record of creating significant value for shareowners, clients and employees. For more, visit http://www.informationsg.com.
About Digital Fuel
Digital Fuel Technologies, Inc., is the leading provider of Service Catalog, Service Level Management (SLM) and Service Financial Management software solutions for IT, Communications, HR, F&A in enterprises and commercial service providers. The company’s ServiceFlow business software applications manage billions in Telco, IT and other business services at companies and governments around the world such as British Telecom, Cisco, Computacenter, CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA, Sprint, Steria, Telefonica, Telus, WiPro and many others. Digital Fuel is headquartered in San Mateo, California, USA, with offices across North America and Europe. Learn more at www.DigitalFuel.com.